Contact Channels / 联系方式
App support
For app use, device connection, measurement records and general product support.
Privacy and data deletion
For privacy questions, data access, correction or deletion requests.
Company / 公司信息
| Legal name | Shenzhen Fulikang Medical Devices Co., Ltd. / 深圳市福力康医疗器械有限公司 |
|---|---|
| Phone | +86 13528715731 |
| Address | Room 803, No. 168 Songbai Road, Yingrenshi Community, Shiyan Subdistrict, Bao'an District, Shenzhen, Guangdong, China 518108 |
| Website | https://fulikangmedical.com |
What to Include / 邮件建议包含
- Your app platform: iOS or Android.
- Your app version, if available.
- A short description of the issue or request.
- Device model or compatible health device model, if the issue involves Bluetooth or measurement sync.
- Do not send passwords, payment credentials or unnecessary sensitive medical documents by email.
Response Time / 回复时间
We aim to respond to support and privacy requests within a reasonable period, generally within 5 to 15 business days depending on the request type and information needed.